Co-production of the car as a 'service': Involving customers in the value chain

Type de publication:

Journal Article

Source:

International Journal of Automotive Technology and Management, Volume 6, Number 1, p.45-58 (2006)

URL:

https://www.scopus.com/inward/record.uri?eid=2-s2.0-33644883634&doi=10.1504%2fIJATM.2006.008935&partnerID=40&md5=85cdef3dcf4a3e2a768b80a83bf8d2ce

Résumé:

This article deals with a possible scenario for the future of the automobile - thanks to the shift from an artefact vision to a service-oriented vision in which the customer might be involved as a true partner in the design of cars. This paper is therefore quite speculative, but it challenges the supposedly stabilised relationship between the OEMs and their ultimate clients. Copyright © 2006 Inderscience Enterprises Ltd.

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