Knowledge management projects valorisation in an automotive company

Type de publication:

Journal Article


International Journal of Automotive Technology and Management, Volume 7, Number 2-3, p.235-246 (2007)



Organisations maintain considerable expectations about Knowledge Management (KM) in terms of competitive advantage. In this sense, KM has yet some difficulties to generalise itself at actual business world, due to its lack of value-added visibility. Measuring these initiatives is, therefore, critical to verify the propositions of the concept. This paper discusses a Renault France case study, exemplifying the profitability analysis of some KM projects. The results show that knowledge is not yet easily evaluated. However, the transition from the industrial to the knowledge era represents the evolution of metrics utilisation: from formal report to real business management. Copyright © 2007 Inderscience Enterprises Ltd.

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